Port City Appraisal Company (910) 796-0961: Using Technology to Improve Your Customer Experience
At Port City Appraisal Company (910) 796-0961, technology is the name of the game. We do our best to make appraising look easy and we believe a lot of it is our ability to increase our productivity with the newest gadgets. We use the best and newest technology at our disposal to complete your appraisal without sacrificing quality or accuracy.
While appraisal fees haven't necessarily gone up over the years, the demands placed on individual appraisers have. Cutting corners on analysis isn't an option for an ethical appraiser. So, the logical place to save time is in our daily workflow. The appraisers that have continuously adopted new technology have been the ones able to provide their customers with more accurate reports, better customer service and faster turnaround times.
In the past, most of our orders were ordered via fax and were confirmed with phone calls once we arrived at the office. It might be hours before a client even knew if we could do the order. Things are quite a bit different now and when an order is placed on the site, we receive an e-mail on our phones. We often log into this site from the field and send back an e-mail confirmation – including the time and date for the inspection if we've been able to talk to the occupant.
Let Port City Appraisal Company (910) 796-0961 show you how we innovate ordering appraisals
At Port City Appraisal Company (910) 796-0961 we understand it's all about "cycle time". We use our resources to reduce waiting between communications since the speed at which we get things done directly effects your bottom-line. Through features on this website, we can actually reduce the amount of time needed for your appraisal.
Data Gathering Tools
One of the most time consuming parts of an appraisal is gathering the data. We spend a great deal of time obtaining both specific information about the subject property and general data about the local market and developing trends. Once again, technology has stepped in to help Port City Appraisal Company (910) 796-0961.
We've learned that taking notes regularly, using pencil and paper, generally takes longer since we we have to enter everything back in at the office. Don't be surprised to see us with a tablet PC or collecting data using an application developed for our phones that even lets us sketch a floorplan right on the spot. And instead of using an outdated tape measure, more and more appraisers are starting to use laser measuring devices that are quicker, more accurate, and can get into places that normal tape measures have always had problems with.
All of this technology ensures that the final report is as comprehensive and without error as possible, requiring fewer call-backs and revisions. A real money saver for busy appraisal clients.
Modern appraisal report delivery ensures our clients have a number of ways to get their report
At a very minimum, you can expect us to deliver your final report electronically as a PDF. Most of our clients prefer e-mail because we're all accustomed to getting attachments like PDFs in our mail. It's much more efficient than the old days before e-mail. But, we've even been able to improve on e-mail with report delivery with this website.
Everyone knows how frustrating it is to lose a file. Or have you ever had an attachment blocked because of the file size? We've come up with a solution for those problems, too. When we deliver an appraisal through this website, the client is e-mailed a download link to retrieve the PDF. By bypassing email completely we can get around any problems caused by file size. And the best thing is that the file will be hosted on this site for 90 days. So if you lose the file, you can log back in here and retrieve it again - saving you time, since we won't even need to run back to the computer.
Port City Appraisal Company (910) 796-0961 enhances its appraisal records by using Digital Workfiles
It would be great if appraisers could complete an assignment, give it to the client and never be concerned with seeing that document again. But one of the purposes of an appraisal is as a legal document outlining the condition of a property on a specific date. Therefore, appraisers must keep their reports for 5 years in case any disputes or other matters arise regarding the property.
Here again, Port City Appraisal Company (910) 796-0961 uses all the technology available to us technology to improve service. We store every part of the appraisal - notes, sketches, supporting documentation and calculations - along with the appraisal electronically, we skip the old-fashioned hard copies and only need our computer to recall just what that job was about.
We just wanted to give you a little bit of insight into how we use our technology daily. Using the right tools, along with the appraisal know-how that you've grown to expect allows the appraiser to collect the appraisal data to finish the report faster and more accurately than previously possible.